Shipping & Returns
Wholesale Orders Only
TabEASE Wholesale sells exclusively to approved business customers. Orders are intended for resale and are subject to account approval, product availability, and applicable licensing requirements.
Payment
All wholesale orders must be paid in full before shipment, delivery, or warehouse pickup unless TabEASE has approved separate written payment terms.
Orders will not be released until payment has cleared.
Order Processing
Most in-stock orders are processed within 2 business days.
During periods of high demand, large-volume orders, new product launches, or regulatory changes, processing may take 5–10 business days.
Processing times are estimates and do not include carrier transit time.
Shipping
TabEASE Wholesale currently ships within the United States.
Shipping charges are calculated at checkout or quoted separately when required for oversized, palletized, high-value, or special-handling orders.
Customers are responsible for providing a complete and accurate shipping address. Additional fees caused by incorrect addresses, refused deliveries, failed delivery attempts, address corrections, or returned shipments may be charged to the customer.
Warehouse Pickup
Approved customers may be permitted to pick up orders from our Wisconsin warehouse when warehouse pickup is selected or arranged in advance.
Customers should wait for confirmation that the order is ready before arriving. Orders may not be available for immediate pickup without prior notice.
Delivery Inspection
Customers must inspect all shipments promptly upon delivery.
Any visible shortage, damage, incorrect item, or shipping discrepancy must be reported to TabEASE Wholesale within 5 business days of delivery.
Reports should include:
- Order number
- Description of the issue
- Quantity affected
- Clear photographs of the products, packaging, and shipping carton
- Photographs of the shipping label when applicable
Claims submitted after the five-business-day reporting period may be denied.
Returns
Returns require prior authorization from TabEASE Wholesale.
Eligible products must be:
- Unopened
- Unused
- In original packaging
- In resalable condition
- Reported within 5 business days of delivery
Products returned without authorization may be refused.
Shipping charges are generally nonrefundable. Customers may be responsible for return shipping and any costs associated with refused or unauthorized returns.
Non-Returnable Products
The following products are not eligible for return unless TabEASE confirms that they were damaged, defective, or shipped incorrectly:
- Opened or used products
- Products with damaged, altered, removed, or defaced packaging
- Hemp products, concentrates, edibles, flower, beverages, or other consumable products
- Clearance, closeout, discontinued, or promotional products
- Custom, private-label, special-order, or made-to-order products
- Products damaged after delivery
- Products returned because they did not sell at the customer’s store
Defective Hardware
Claims involving defective hardware, batteries, electronic devices, coils, chambers, or replacement components must be reported within 5 business days of delivery.
TabEASE may require photographs, video, serial information, packaging, or return of the item before approving a replacement, credit, or refund.
Manufacturer warranty procedures may apply to certain branded products.
Credits, Replacements and Refunds
After reviewing an approved claim, TabEASE may provide one of the following at its discretion:
- Replacement product
- Account credit
- Refund to the original payment method
Approved credits or refunds may exclude shipping charges unless the issue resulted from a TabEASE shipping error.
Regulatory and Directory Changes
Product availability may change due to inventory, manufacturer certifications, directory status, or changes in federal, state, or local requirements.
A regulatory change, enforcement action, directory removal, or change in a customer’s ability to sell a product does not automatically make previously delivered merchandise returnable.
Customers are responsible for confirming that products may be lawfully possessed, marketed, and sold in their jurisdiction.
Order Cancellation
Cancellation requests must be submitted before an order enters processing.
Once an order has been packed, labeled, transferred, shipped, or prepared for pickup, it may no longer be canceled.
Special-order, custom, private-label, and large-volume orders may be noncancelable once production or procurement has begun.
Contact Us
For shipping issues, return requests, or damaged-order claims, contact TabEASE Wholesale and include your business name and order number.